Once your order is confirmed, we process it within 1–2 business days.

Shipping times depend on the destination:

• Domestic orders: typically 2–5 business days
• International orders: usually 7–14 business days, not including customs clearance times

If you need your item urgently, please contact us before placing your order, and we’ll do our best to accommodate your request.

You can request a change or cancellation within 24 hours of placing your order by contacting vogliajewelry@gmail.com

After 24 hours, your order may already be in production or shipped and cannot be modified.

Yes — at Voglia, we gladly accept returns, exchanges, or store credit under the following conditions:

• The request must be made within 10 days of receiving your order.
• Items must be unworn, undamaged, and in their original packaging.
• Custom-made or personalized pieces are FINAL SALE and cannot be returned or exchanged.
• For international returns, please contact vogliajewelry@gmail.com for instructions.

Before returning any item, please email vogliajewelry@gmail.com to receive a return authorization and detailed instructions.

Items sent back without authorization or that don’t meet our policy conditions may be refused.

For domestic returns or exchanges, customers are typically responsible for return shipping costs unless the item is defective or there was an error on our part.

For international returns, customers are responsible for return shipping and any customs fees.

Yes, Voglia ships worldwide.

International shipping rates, customs duties, and taxes may apply depending on your country and are the responsibility of the customer.

If your jewelry arrives damaged or defective, please contact us within 48 hours of receiving your order and include photos of the issue.

We’ll assist you in resolving it quickly — through repair, replacement, or return.

Every Voglia piece is carefully packed in our signature branded packaging, designed to protect your jewelry during shipping and ensure a beautiful unboxing experience.

We offer a limited warranty against manufacturing defects (duration may vary depending on the piece).

This warranty does not cover normal wear and tear, negligence, or alterations made by a third party.

To keep your jewelry shining, avoid contact with chemicals, store it in its pouch, and clean it gently with a soft cloth.

Yes. We offer resizing (when applicable) and repair services for eligible items.

Please contact vogliajewelry@gmail.com with photos and a description of your request, and we’ll provide an estimate and next steps.

Once your order ships, you’ll receive an email with your tracking number.

You can use this number to follow your order’s progress until it arrives at your destination.

If an item you ordered is out of stock, we’ll notify you right away. You’ll have the option to:

• Wait for it to be restocked
• Choose a similar product
• Receive a full refund